Elite Massage Chairs Terms of Sale
Here’s the fine print, to ensure you have crucial information about the terms of your purchase.
Terms of Sale:
These terms constitute the Terms of Sale (“Agreement”) between Elite Massage Chairs and the Customer (“You” or “Customer”). By submitting your order you acknowledge that you have read, understood, and agree to the terms and conditions of the Agreement, and you represent that you are of legal age to enter this Agreement and become bound by its terms.
I hereby authorize Elite Massage Chairs to charge my credit card in the amount indicated on the order, and agree to all of the terms and conditions of this Agreement as set forth below.
It is the customer’s responsibility to thoroughly inspect the chair for any freight damage or manufacturer’s defects and report to Elite Massage Chairs within 36 hours of delivery. At Elite Massage Chairs’ discretion chairs damaged in shipping will be repaired by either a) providing the appropriate replacement part shipped to the customer by Elite, or b) replaced with another new chair at no cost to the customer.
DO NOT discard your boxes as they are required for any returns and/or in the event you are instructed to return your chair for service.
Customer has 30 days from the time a chair purchased from Elite Massage Chairs is received to return for a full refund of the purchase price, less the original delivery and return shipping and handling costs. These return fees also apply to chairs picked up at any prospective warehouse as the chair must be returned to Elite Massage Chairs for inspection. Returned massage chairs must be received in ‘like new’ condition in the original packaging and materials including manual, or the customer will be charged a 10% restocking fee in addition to the cost of replacing the missing items. Financing customers are also responsible for finance processing fees on returned chairs. Massage chairs not in the original box cannot be returned. All returns must be accompanied by a Return Authorization Number (RA) or they will be refused by Elite Massage Chairs’ receiving department. The customer must call 303-670-8882 to obtain a Return Authorization Number, and also the chair must be in transit to Elite Massage Chairs on or before the 30th day after purchase. Any special services such as date-certain shipping, inside delivery, lift gate, white glove delivery, expedited delivery, express delivery or unpacking of merchandise is non-refundable.
Customers who cancel or refuse delivery of shipped merchandise will be charged for all shipping costs and assessed a 10% restocking fee. Minor assembly of the products is required, and Customer agrees to read the instruction manual before use. Orders that are canceled prior to shipping will be assessed a 6% restocking fee.
A $100 non-refundable fee will be required for customers who would like to delay the delivery of their massage chair beyond 2 weeks of normal lead time.
In no event will the forwarder be liable for any loss, damage, or delay, directly or indirectly, due to hazards, weather, dangers, incident to a state of war, or the act of restraint of the Government, or to strikes, riots, civil commotions, or acts of God.
All shipping costs listed as “included” are standard ground in the lower 48 contiguous U.S. states. For deliveries to Alaska, Hawaii and Canada, Customer must contact Elite Massage Chairs to receive a shipping quote in advance. Not all shipping options are available in some areas, so please call for details.
If a business location is selected as the delivery destination; i.e. non-residential, Elite Massage Chairs and our shipping partners assume standard 9am-5pm hours of operation for acceptance of the delivery. For business deliveries an appointment will not be made, so Customer accepts responsibility for the destination and acceptance of the products. If a delivery attempt is made to a business between 9am-5pm and no one is present or able to sign for the delivery, there will be a $75.00 charge for the unsuccessful delivery attempt. This payment will be charged to your credit card prior to a 2nd delivery attempt being made.
Upon receipt of your order, with confirmed availability and approved payment, your order will be processed within 24 hours. Customers will receive via email an invoice attachment which will include the name of the freight company and tracking number. The invoice will be sent within 2 business days of pending shipment.
For standard deliveries, the chair will be delivered to the threshold of your door as long as the entry is on a ground level. The driver must have clear access to the threshold without climbing any stairs or entering into any type of building. In the event there are obstacles beyond those described above, please contact us upon submitting your order to discuss the specifics of your delivery.
2 PERSON DELIVERY (additional $100)
2-person inside front door delivery, ground level without unpacking product is available for $100.
Threshold must be 35 inches or wider.
The following are examples of when a minimum of a two man delivery is required:
– Threshold with external stairs (like a porch)
– Inside front door ground level (see definition above under standard shipping)
– Inside front door apartment (2nd floor with freight elevator)
WHITE GLOVE DELIVERY / IN HOME UNPACK AND SET UP – (additional $295)
After we process your order the shipping company will deliver your chair in 7-14 business days. Prior to delivery the shipping company will contact you to schedule a delivery time, Monday- Friday between 8am to 5pm. The shipping company will give you a 3-4 hour delivery window. When your massage chair is delivered it will be unpacked and set up for you in any room of your home. The delivery team is not trained on using the massage chair and will not be able to train Customer how to use the chair, so please consult your user manual for instructions on operation of your new massage chair.
In the case of White Glove Delivery the packing material may be removed from your location as is typically standard practice for White Glove Delivery; however, Elite Massage Chairs strongly advises that you keep all packing material for 30 days in the event you wish to return your chair pursuant to the terms of this Agreement. If you do not retain your original packaging materials and require them in order to return your chair, you will be charged for replacement packaging plus shipping to you. The need for package replacement material will not serve to extend the 30 day period for return.
WHITE GLOVE DELIVERY LIMITATIONS
Shipments that require picking up from or delivering to any location with more than 2 flights of stairs will be charged at $5.00 per step or $50.00, whichever is greater. The entire delivery pathway must have a minimum clearance of 30 inches wide by 60 inches deep.
3-5 DAY EXPEDITED DELIVERY – (additional $345) Not available with White Glove Delivery.
If the Customer elects to pay for 3-5 Day Expedited Delivery we guarantee to pay for 3 Day Air Freight expedited delivery service to your address. The shipping company will deliver the chair within 3-5 business days for orders placed prior to 1pm MST. Orders placed after 1pm MST will be processed and shipped on the next business day. In disclosure, during the holiday rush a few shipments (3%) may not be delivered within the 3-5 business days. Our guarantee is that Elite Massage Chairs will process the order as described above, however Elite is not responsible beyond the incremental cost of the service in the event the delivery agent does not deliver the shipment within the stated time. If the Customer refuses delivery or cancels the order they will be assessed all shipping fees and 10% restocking fee.
Some customers may be considered “out of bounds” (typically but not always referred to as “beyond”) by our shipping agent, and in these cases 1-2 business days will be added to the delivery time frame. This “beyond” exception is why we describe this service as a 3-5 Day Expedited Delivery as opposed to 3-Day delivery.
To determine if your zip code is in a “beyond” category, please call 800-592-0548 ext. 1
1-3 DAY EXPRESS DELIVERY- (additional $475) Not available with White Glove Delivery.
If the Customer elects to pay for 1-3 Day Express Delivery Elite Massage Chairs guarantees to pay for 1 Day Air Freight express delivery service to your address. The shipping company will deliver the chair within 1-3 business days for orders placed prior to 1pm MST. Orders placed after 1pm MST will be processed and shipped on the next business day. During the holiday rush a few packages (3%) may not be delivered within the 1-3 business days. Our guarantee is that we will process the order as described above. We are not responsible beyond the incremental cost of the service in the event the delivery agent does not deliver within stated time. If the Customer refuses delivery or cancels the order they will be assessed all shipping fees and 10% restocking fee.
Some customers may be considered “out of bounds” (typically but not always referred to as “beyond”) by our shipping agent, and in these cases 1-2 business days will be added to the delivery time frame. This out “beyond” exception is why we describe this service as a 1-3 Day delivery as opposed to 3 Day delivery.
To determine if your zip code is in a “beyond” category, please call 800-592-0548 ext. 1
Customers who wish their product shipped to Alaska and Hawaii must call in advance for a shipping quote. 800-592-0548 ext. 2
Customers who wish their product shipped to Canada must call for pick-up at border locations 800-592-0548 ext. 2. Customers in Canada cannot always be accommodated due to the higher costs associated with cross-border shipments.
Customer understands that the Warranty of the specific model purchased from Elite Massage Chairs also explicitly represents terms of this Agreement. Below is provided access to each applicable warranty for the model purchased by Customer.
ALPHASONIC (click here for Alphasonic warranty)
BRIO (click here for Brio warranty)
EP-MA73 (click here for EP-MA73 warranty)
DREAMWAVE (click here for DreamWave warranty)