Our Industry-Leading 5 Year Optima Warranty - Elite Massage Chairs

Our Industry-Leading 5 Year Optima Warranty

Subject to limitations set forth herein

Labor: If during the Five (5) YEAR period commencing on the date of delivery to the original owner, any defect shall occur which is covered under this Limited Warranty (see limitation section below), Elite Massage Chairs will provide labor without charge.

Parts: If any defect shall occur within the first Five (5) Year time period on the covered parts, Elite Massage Chairs will repair or replace those parts. Shipping cost to send a part to our service center for repair or evaluation and or return of original or replacements parts will be paid by Elite Massage Chairs for the first One (1) Year. Shipping only applies to chairs sold and delivered in the contiguous 48 United States of America.

Shipping: Return shipping to our service center will be paid by Elite Massage Chairs for the first One (1) Year. Boxing, packaging material and availability for pickup of any items to be returned for repair will be the responsibility of the customer. Return shipping only applies to chairs sold and delivered in the contiguous 48 United States of America.
To obtain service, call the warranty Service Authorization Center at -800 592 0548- ext. 1. If upon examination by the service center no breakdown is found, you will be responsible for all charges incurred.


This Limited Warranty shall be void if in the sole discretion of Elite Massage Chairs the defect was caused by accident, unstable electric supply (surge protector recommended) misuse and improper or unauthorized service, alteration or tampering.

This Limited Warranty does not cover upholstery or covering.

The Limited Warranty does not include costs for unnecessary service calls, including costs for in home service solely for the purpose of educating the customer about the product.

Warranties are only valid within the United States and Canada provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does not include any accessories or enhancements.

Softening of foams and filling composites in pillows, pads, and memory foam kits do not constitute a defect under this warranty as those items naturally soften with use.

Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics.

Natural markings, grain, and dye variations in leather does not constitute a defect under this warranty as no two pieces of leather are alike.

Warranties do not cover any loss or damage resulting from: improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power; dropped product, a malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance; transportation damage; theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair. Damage incurred due to shipping and handling does not constitute a defect under this warranty.

Under no circumstance shall Elite Massage Chairs or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.

Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Elite Massage Chairs sole liability and the purchaser’s exclusive remedy shall be for the repair, or at Elite Massage Chairs option, for the replacement of the defective part. Notwithstanding the above, if replacements parts for defective materials are not available, Elite Massage Chairs reserves the right to make substitutions in lieu of repair or replacement.

Warranties do not apply to demonstration, rental, business, commercial, institutional, or other non-residential users.

This warranty only covers failures due to defects in materials or workmanship and does not cover normal wear and tear or cosmetic damage.