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Massage Chair Shipping information

All Elite Massage Chair prices include delivery within the contiguous 48 states.
(We do ship to Hawaii, Canada, and Alaska call for shipping price)
- Not all shipping options are available in all areas. Please call for details. -

DHL Standard Shipping 5-7 business days (included for all areas)
You may need to add 1-2 days if your zip code is considered "out of bounds". To determine if your zip code is out of bounds click here: http://dnims.dhl.com/nasg/serviceGuide/serviceGuide.asp (Origin desination zip is 98512)

For standard deliveries, the chair will be delivered to the threshold of your door as long as the entry is on a ground level. The driver must have clear access to the threshold without climbing any stairs or entering into any type of building. In the event there are obstacles beyond those described above, please contact us upon submitting your order to discuss the specifics of your delivery.

2 person delivery without unpacking is available for $100.

The following are examples of when a minimum of a two man delivery is required:

• Threshold with stairs
• In-home ground (see definition above under standard delivery) level threshold
• Apartment 2nd floor or with elevator

In no event will the forwarder be liable for any loss, damage, or delay, directly or indirectly, due to hazards, dangers, incident to a state of war, or the act of restraint of the Government, or to strikes, riots, civil commotions, or acts of God.

White Glove Delivery / In Home Unpack and Set Up - Description (additional $225)

After we process your order the shipping company will deliver your chair in 7-14 business days. Prior to delivery the shipping company will contact you to schedule a delivery time, Monday- Friday between 8am to 6pm. The shipping company will give you a 3-4 hour delivery window. When your massage chair is delivered it will be unpacked and set up for you in any room of your home. The delivery team is not trained on using the massage chair and will not be able to train the customer how to use the chair, please consult your user manual for instructions on operation of your new massage chair. The packing material will be removed from your location but we advise that you keep all packing material for 30 days.

White Glove Limitations: Shipments that require picking up or delivering to any location other than 2 flights of stairs will be rated at $5.00 per step or $50.00, whichever is greater. The delivery pathway for an Optima or a EP 30000s must have a minimum clearance of 30” wide by 60” Deep to facilitate delivery.

Approximate weight out of the box is 243lbs

Approximate weight in the box is 283lbs

3-5 Day Expedited Delivery = $225 additional shipping charge.

If the Customer elects to pay for 3-5 Day Expedited Delivery we guarantee to pay for 3 Day Air Freight expedited delivery service to your address. The shipping company will deliver the chair within 3-5 business days for orders placed prior to 1pm MST. Orders placed after 1MST will be processed and shipped on the next business day. During the holiday rush a few packages (3%) may not be delivered within the 3-5 business days. In the aforementioned instances, we will refund the customer the $225 that was paid for the express delivery option. Our guarantee is that we will process the order as described above. We are not responsible beyond the incremental cost of the service in the event DHL does not deliver within stated time. If the Customer refuses delivery or cancels the order they will be assessed all shipping fees and 10% restocking fee.

Some customers may be considered out of bounds by DHL and must add 1-2 business day for delivery. This out of bounds exception is why we describe this service as a 3-5 Day delivery as opposed to 3 Day delivery.
To determine if your zip code is out of bounds click here: ( Origin desination zip is 98512 )
http://dnims.dhl.com/nasg/serviceGuide/serviceGuide.asp
 
1-3 Day Express Delivery = $375 additional shipping charge.

If the Customer elects to pay for 1-3 Day Express Delivery we guarantee to pay for 1 Day Air Freight expedited delivery service to your address. The shipping company will deliver the chair within 1-3 business days for orders placed prior to 1pm MST. Orders placed after 1MST will be processed and shipped on the next business day. During the holiday rush a few packages (3%) may not be delivered within the 1-3 business days. In the aforementioned instances, we will refund the customer the $375 that was paid for the express delivery option. Our guarantee is that we will process the order as described above. We are not responsible beyond the incremental cost of the service in the event DHL does not deliver within stated time. If the Customer refuses delivery or cancels the order they will be assessed all shipping fees and 10% restocking fee.

Some customers may be considered out of bounds by DHL and must add 1-2 business day for delivery. This out of bounds exception is why we describe this service as a 1-3 Day delivery as opposed to 3 Day delivery.
To determine if your zip code is out of bounds click here:
http://dnims.dhl.com/nasg/serviceGuide/serviceGuide.asp ( Origin desination zip is 98512 )

Shipping Testimonials

Shipping experience was awesome! Dean - Meriden, KS

My shipping experience was impeccable. Reed - Las Vegas, NV

Shipping was amazing. I called late on a Monday and it was on my porch by Friday of the same week. Randall - San Diego, CA

Sales and shipping experience could not have been better! Product made it here before Christmas.  Marcella - Oviedo, FL

My salesperson very helpful and shipped faster than expected. Ted - Cranberry Township, PA

More testimonials:
Also see Sales & Shipping Testimonials,  why customer picked the Premier models over the competitors., and Massage Chair Testimonials.

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