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  Elite Massage Chairs Policies:

Inspection: It is the customer's responsibility to thoroughly inspect the chair for any freight damage or manufacturer's defects and report to Integrity Massage LLC within 3 days. Chairs damaged in shipping will be exchanged for another new chair at no cost to the customer. Do not discard boxes for 30 days until you have assembled, inspected and tested the massage chair.

Return Policy: Customer has 30 days from the time the chair is received to return for a full refund of the purchase price less the original delivery and return shipping and handling costs for Integrity Massage LLC chairs. This also applies to chairs picked up at the WA warehouse do to the fact that the chair must be returned to the CO location for inspection. Returned massage chairs must be received in 'like new' condition in the original packaging and materials, including manual, or the customer will be charged 10% restocking fee in addition to the cost of replacing the missing items. Financing customers are also responsible for finance processing fees on returned chairs. Massage chairs not in the original box cannot be returned. All returns must be accompanied by a Return Authorization Code or they will be refused by our receiving department. Customer must call 800-592-2548 ext 1 to obtain a Return Authorization. Customer must have the chair in transit back to Integrity Massage LLC on or before the 30th day. Any special services such as date-certain shipping, inside delivery, lift gate, white glove delivery, or unpacking of merchandise is non refundable.

Cancellation: Customers that cancel or refuse delivery of shipped merchandise will be charged for all shipping costs and assessed a 10% restocking fee. Minor assembly of the products is required. Read the instruction manual before use. Orders that are cancelled prior to shipping will be assessed a six percent restocking fee to cover credit card charges incurred by our company in good faith.

Panasonic, Inada and Vending chairs are not returnable and do not carry a 30 day return policy all sales are final.

All included Shipping costs are standard ground in the lower 48 contiguous states U.S. Alaska, Hawaii and Canada please call.

View our massage chair privacy notice.

WARRANTY limitations set forth herein:

This Limited Warranty shall be void if in the sole discretion of EliteMassageChairs.com,  if the defect was caused by accident, misuse and / or improper or unauthorized service, alteration or tampering. In addition, this Limited Warranty does not cover upholstery or covering, damage or loss resulting from foreign matter or electricity, or any defect due to the above listed circumstances.

Limited warranty does not cover damage or loss resulting from commercial use, such as in a hotel, office, or rental use of the product. These products are warranted for Ninety (90) days

The Limited Warranty does not include costs for service calls, including costs for in home service, or any shipping charges. 

Please call us if you have any questions: 1-800-592-0548

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The best shiatsu massage chairs are sold here at EliteMassageChairs.com