Elite Massage Chairs Policies:

Inspection: It is the customer's responsibility to thoroughly inspect the chair for any freight damage or manufacturer's defects and report to Integrity Massage LLC within 3 days. Chairs damaged in shipping will be exchanged for another new chair at no cost to the customer.

DO NOT discard your boxes as they are required for any returns and/or in the event you are instructed to return your chair for service.

Return Policy: Customer has 30 days from the time the chair is received to return for a full refund of the purchase price less the original delivery, return shipping and handling costs to Integrity Massage LLC. These return fees also apply to chairs picked up at any prospective warehouse due to the fact that the chair must be returned to Integrity Massage LLC for inspection. Returned massage chairs must be received in 'like new' condition in the original packaging and materials, including manual, or the customer will be charged a 10% restocking fee in addition to the cost of replacing the missing items. Financing customers are also responsible for finance processing fees on returned chairs. Massage chairs not in the original box cannot be returned. All returns must be accompanied by a Return Authorization Code (RA) or they will be refused by Integrity Massage LLC receiving department. Customer must call 303-670-8882 to obtain a Return Authorization. Customer must have the chair in transit back to Integrity Massage LLC on or before the 30th day. Any special services such as date-certain shipping, inside delivery, lift gate, white glove delivery, expedited delivery, express delivery or unpacking of merchandise is non refundable. Inspection and subsequent credits on returns may take up to 10 business days to process.

Customers who purchase with special offers listed as Special Offer 15 day trial with free return will have 15 days from the time the chair is received by the customer to return the chair with the same stipulations as the above Return Policy and Integrity Massage LLC will pay the standard ground return shipping cost. Upon the 16th day of receiving the chair the customers return policy reverts to the standard above 30 day return policy.

Cancellation: Customers that cancel or refuse delivery of shipped merchandise will be charged for all shipping costs and assessed a 10% restocking fee. Minor assembly of the products is required. Read the instruction manual before use. Orders that are canceled prior to shipping will be assessed a six percent restocking fee.

View our massage chair privacy notice.
See also Terms and Agreement of Sale