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30 Day Return Policy:
Return Policy: Customer has 30 days from the time the chair is
received to return for a full refund of the purchase price less
the original delivery and return shipping and handling costs for
Premier Health Products chairs (does not include Inada). This also
applies to chairs picked up at the WA warehouse, due to the fact
that the chair must be returned to the CO location for inspection.
Returned massage chairs must be received in "like new" condition
in the original packaging and materials, including manual, or the
customer will be charged a restocking fee of 10% in addition to
the cost of replacing the missing items. Financing customers are
also responsible for finance processing fees on returned chairs.
Massage chairs not in the original box cannot be returned. All returns
must be accompanied by a Return Authorization Code or they will
be refused by our receiving department. Customer must have the chair
in transit back to the manufacturer on or before the 30th
day. Any special service fees such as date certain shipping,
inside delivery, lift gate, white glove delivery, or unpacking of
merchandise is nonrefundable. Customers that cancel or refuse delivery
of shipped merchandise will be charged for all shipping costs, and
assessed a 10% restocking fee. Orders that are cancelled prior to
shipping will be assessed a six percent restocking fee to cover
credit card charges incurred by our company in good faith.
Inada,
Panasonic,
Interactive Health,
ProMed, and
Vending massage chairs are not returnable and do not carry a 30
day return policy, as all sales are final.
It is the customer's responsibility
to thoroughly inspect the chair for any freight damage or manufacturer
defects and report to EliteMassageChairs.com within 3 days.
Chairs damaged in shipping will be exchanged for another new chair
at no cost to the customer. Do not discard boxes for 30 days,
until you have assembled, inspected and tested the massage chair.
View our massage
chair privacy notice.
WARRANTY limitations set
forth herein:
This Limited Warranty shall be void if in the sole
discretion of EliteMassageChairs.com, if the defect was caused
by accident, misuse and / or improper or unauthorized service, alteration
or tampering. In addition, this Limited Warranty does not cover
upholstery or covering, damage or loss resulting from foreign matter
or electricity, or any defect due to the above listed circumstances.
Limited warranty does not cover damage or loss resulting from commercial
use, such as in a hotel, office, or rental use of the product. These
products are warranted for Ninety (90) days
The Limited Warranty does not include costs for service calls, including
costs for in home service, or any shipping charges.
Please call us if you have any questions: 1-800-328-1065
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