Elite Massage Chairs 5 Year Warranty

Try getting other online companies to give you a copy of their massage chair warranties.    At EliteMassageChairs.com we are proud to offer you our warranty in writing!

Our chairs are the most reliable massage chairs in the business. have a less then 1% break down rate during the life of the warranty, so the chances that you will need repairs is very unlikely.  However you can rest assured that if a problem did indeed arise, your chair is in good hands.

The Elite Optima™ is a modular massage chair.  Having a modular massage chair means that with standard tools, this chair can quickly and easily be broken down into small, manageable chunks. In the unlikely event that you need repairs, with the help of color coded instructions, and our tech center, broken parts can easily removed and mailed back for replacement or repairs. Click here for an example of our color coded instructions.

Many massage chair companies, at the expense of their customers, charge extra for in home service.  In most cases repair persons that are sent to your home, have never worked on a massage chair before and are simply contracted handymen.  This process forces you to not only pay more for your chair upfront, but also to take time out of your day to set an appointment for repairs.   Why pay extra upfront for a service that is both unnecessary and inconvenient?

While most of our products are modular in nature, some consumers might not feel comfortable with performing their own diagnostics or repair in their home. In these instances, the consumer may request an authorized in-home technician. These fees start at $225.00 for the first hour and $150 for each additional hour and may require a travel charge depending on your location .  This is certainly an option but ultimately the chairs have been designed so that even the most mechanically challenged can easily complete the task.

LIMITED CUSTOMER WARRANTY for the Elite Optima Massage Chair

WARRANTY, subject to limitations set forth herein.

(A)   Labor: If during the Five (5) YEAR period commencing on the date of delivery to the original owner, any defect shall occur which is covered under this Limited Warranty (see limitation section below), Elite will provide labor without charge.

(B)  Parts:  If any defect shall occur within the first Five (5) Year time period on the covered parts, Elite will repair or replace those parts.

(C)  Shipping: Return shipping to our service center will be paid by Elite for the first One (1) Year. Boxing, packaging material and availability for pickup of any items to be returned for repair will be the responsibility of the customer. Return shipping only applies to chairs sold and delivered in the contiguous 48 United States of America. 

LIMITATIONS:

(A)    This Limited Warranty shall be void if in the sole discretion of Elite the defect was caused by accident, misuse and improper or unauthorized service, alteration or tampering.

(B)    This Limited Warranty does not cover upholstery or covering.

(C)     The Limited Warranty does not include costs for unnecessary service calls, including costs for in home service solely for the purpose of educating the customer about the product. 

SERVICE:

(A)    To obtain service, call the warranty Service Authorization Center. If upon examination by the service center no breakdown is found, you will be responsible for all charges incurred.

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