Inada i.2A, supported by Premier 3 Year Limited Warranty

We take pride in offering you the best massage chair resource on the internet complete with full warranty details. Most retailers hide their warranties unless requested, and dont offer as comprehensive warranties as we do. Here is Premier Health Products warranty in writing!

3 YEAR LIMITED CUSTOMER WARRANTY for the Inada i.2A

WARRANTY, subject to limitations set forth herein.

Labor : If during the 90 day period commencing on the date of purchase to the original owner, any defect shall occur which is covered under this Limited Warranty (see limitation section below) Premier Health Products will provide labor without charge. The modular design of our product permits most repairs to be performed by the consumer in their own home with parts and technical support provided.

For consumers that need individual attention, our customer service representative will aid the consumer through the diagnostic process.

While most of the Premier Health products are modular in nature, some consumers might not feel comfortable with performing their own diagnostics or repair in their home. In these instances, the consumer may request an authorized in-home technician. These fees start at $225.00 for the first hour and $150 for each additional hour and may require a travel charge depending on your location.

Parts : If any defect shall occur within the first one (1) Year period on the covered parts. Premier Health Products will repair or replace those parts.

Structural (metal frame) : If any defect shall occur within the first three (3) Year period on the structure, Premier Health Products will repair or replace those parts.

(Due to insurance requirements to cover freight damage exposure, only items packed in the original Premier Health boxes will be accepted. Any products that are being shipped to Premier Health Products that are not in the original boxes will be refused.)

Return shipping only applies to chairs sold and delivered in the contiguous 48 United States of America and only includes "curb-side" pickup/delivery. Products received without a valid RMA number clearly marked will be refused. Shipping and freight coverage under this warranty requires scheduling by Premier Health Products. Premier Health Products is not responsible for any applicable duties, taxes and brokerage fees associated with returned parts or products after the first year .

Products returned to the Evergreen, CO service facility for repairs generally require five (5) business days to be completed once received. Products received by the service center receive a full diagnostic of ALL mechanical systems. Any systems found to be deficient are repaired or replaced automatically if covered under existing warranties, or the consumer is provided a quotation for service if not covered by an existing warranty. In addition, the service facility will perform preventive maintenance and repair cosmetic damage caused by any mechanical failure.

CONSUMER WARRANTY LIMITATIONS AND EXCLUSIONS:

This Limited Warranty shall be void if in the sole discretion of Premier Health Products the defect was caused by accident, misuse and improper or unauthorized service, alteration or tampering.

The Limited Warranty does not include costs for unnecessary service calls, including costs for service solely for the purpose of educating the customer about the product.

Warranties are only valid within the United States and Canada provided the equipment has been operated according to the instructions accompanying it. The warranty only applies to the product and does note include any accessories or enhancements.

Softening of foams and filling composites in pillows, pads, and memory foam kits do not constitute a defect under this warranty as those items naturally soften with use.
Fading, wear and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics.

Natural markings, grain, and dye variations in leather does not constitute a defect under this warranty as no two pieces of leather are alike.

Warranties do not cover any loss or damage resulting from: improper installation, unauthorized repairs or modifications, improper use of electrical/power supply, loss of power; dropped product, a malfunction or damage of an operating part from failure to provide manufacturer's recommended maintenance; transportation damage; theft, abuse, misuse, neglect, vandalism, or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair. Damage incurred due to shipping and handling does not constitute a defect under this warranty.

Under no circumstance shall Premier Health Products or its representatives be liable for indirect, consequential, or incidental damages (including damages for lost profits, business interruption, bodily injury, medical, and the like), even if any party has been advised of the possibility of such damages.

Warranties are non-transferable and shall be in lieu of any other warranty, express or implied, including but not limited to any implied warranty or merchantability or fitness for particular use. Premier Health Product's sole liability and the purchaser's exclusive remedy shall be for the repair, or at Premier Health Product's option, for the replacement of the defective part. Not withstanding the above, if replacements parts for defective materials are not available, Premier Health Products reserves the right to make substitutions in lieu of repair or replacement.
All Warranties begin on DATE OF PURCHASE, no allowance or extension is offered for delivery and/or installation.

Warranties do not apply to demonstration, rental, business, commercial, institutional, or other non-residential users. This warranty is provided exclusively by Premier Health Products and there is no manufactures warranty expressed or implied by Family Japan or Family Inada as they shall have no liability for service of this Product .

To obtain service, call Elite Massage Chairs at (800)328-1065.     It is required that consumers have their serial number and dated proof of purchase (sales receipt) available when they place the call. If upon examination by the service center no breakdown is found, you will be responsible for all charges incurred.