Important Consumer Warning - Not all Massage Chairs are Built to Last

When it comes to massage chairs, if the price seems too good to be true, then it’s not true! Massage chairs are high-tech pieces of machinery, and quality simply doesn’t come cheap. Good chairs can last 10 years or more with no problems at all, while poor quality chairs won't make it much more than a year.

4 Rules to Remember

1. Call and talk to the company you are going to purchase from!!! Is there a person on the other end of the phone that is knowledgeable? Do they even answer the phone? Can they answer questions about any chair on the market? If they can't even answer easy questions how will they fix your chair?

2. Warranties tell you a lot, but get the details. Just because they say "5 year rock solid" does not mean it is!

3. The best massage chairs come from Japan or Taiwan. If you buy a cheaper chair, you may get what you pay for. Ask before you buy!

4. Most importantly, if the price seems too good to be true, then most likely, IT'S NOT! For example, if it looks like a Diamond, but it's priced like a Cubic Zirconium, then it's a Cubic Zirconium.

Cheap Imported Chairs
We've been a massage chair retailer for over 7 years and take pride in our industry. But in the past few years, a lot of new massage chair brands/importers have hit the U.S. market selling cheap chairs, giving our industry a bad name. Often these chairs are made in China. That's not to say all Chinese-made chairs are bad, but many are. They look great on paper, with loads of impressive features, and a truly AMAZING price, but buyer beware! Chairs "originally" priced at $4000 that are discounted to $1800 for example, were never worth $4000! Don't be fooled.

The Difference is Quality
Naturally, people want to know how certain chairs can look almost identical to Premier or Panasonic chairs, and yet be so much cheaper. The answer is simple: quality. What's on the outside has nothing to do with what's on the inside. Cheap imitators are just not as well-made as the Premier and Panasonic chairs that we offer. Remember, in life you get what you pay for!

Good Massage Chairs Are Extremely Reliable!
Just like quality cars, quality massage chairs rarely have problems. Here is a list of brands we trust (please note we do not represent all of these brands). If a brand is not on this list, we don't recommend them based on past experience and research.

Panasonic
Premier Health Product
Family Inada
Sanyo
Select Brookstones models
Select Sharper Image models

The brands above have a long, positive history in the business with quality technical service departments and parts on hand.

Great Chairs On A Budget
Not all chairs under $2000 dollars are low quality. The PHP-2022 for example is $1995, gives a great massage and is extremely reliable. It has all of the high quality internal components of chairs twice the price, without the expensive bells and whistles. The important parts, the massage functions, are the same. You just don't get the mp3 players and other accessories.

Take an example from the car industry; If you want a good car and you don't want to pay high prices you might buy a Honda Civic. You wouldn't expect a fully loaded Lexus at the Honda Civic price, and if you found the Lexus at the Honda price, you would know something was wrong.

How to Get Great Chair and Avoid a Mistake
1. Call and ask the seller where the chair was made.
2. Call and ask about warranty coverage, and get a copy IN WRITING!
3. Ask about the Mean Time Failure rate (Average life span of the chair before it breaks down). If they don’t know what it is, or won’t tell you, beware…

How They Make Chairs Cheap
The most common way companies cut costs is by substituting cheaper components when assembling their chairs. The chair looks the same from the outside, and the features look the same on paper, but chairs like this will not hold up in the long term. They use plastic parts where there should be metal; they use flimsy drive belts where there should be gears; they use cheap motors with short life-spans, and the chair costs you less as a result. It may seem tempting, but you’ll end up with an unreliable chair that breaks down, and poor quality massage that’s loud, clunky and rough.

Most Chinese Chairs Have Very High Failure Rates
As with anything else in life, you get what you pay for. The massage chair industry uses a measurement called MTF rate, or Mean Time Failure rate, to describe the life span of electronic motors. MTF is the number of hours the chair can run before half of them fail and break down. The chairs we sell have MTF rates of 5000-7000 hours. Most cheaper Chinese competitors have MTF rates of 500-750 hours. This means that on average, if you use your chair for an hour every day, (as most users would) your chair will last only about 2 ½ years, or less!

What If The Chair Has A Good Warranty?
I know what you’re thinking, “who cares if my chair breaks… I have a 5 year warranty.” That’s fine, but remember, a warranty is only as good as the company that’s backing it up. Over the years, we’ve seen literally dozens of fly-by-night massage chair companies set up shop and then close down before the chairs fail. Companies like Panasonic and Premier have been making massage chairs for a decade or more, so you know they’ll be around to back up their warranties. In fact, they’re around right now… Give them a call and see for yourself. (Premier Health Products: 800-956-6195)

Warranties That Cost You Later
Even if you can get one of these shady companies to honor your warranty, with a Cheapo, you’ll have to ship the entire chair back to the place of purchase. This will cost you time, money, and a huge hassle, IF the company is even still around! Companies like Premier allow customers to ship just a small portion of the chair, saving you hundreds in shipping costs.

Beware of Imitation “Japanese” or “Taiwanese” Chairs
China is not known for having high quality standards (you’ve probably heard recent news reports about lead in children’s toys), so many companies selling Chinese products have begun adopting Japanese or Taiwanese names. Don’t be fooled! If you see a $1,500 chair with the same features as a $4,000 chair, something doesn’t make sense. Even if the name sounds Japanese, a chair like that is certainly not Taiwanese or Japanese-made; it’s an imitator!

Cutting Corners with Quality
The majority of Chinese manufacturers are trying to make the cheapest products possible, and they cut a lot of corners to save money.

1. Plastic Massage Roller Arms - Roller arms on a good quality chair from Panasonic and Premier will be made of extra durable, long-lasting steel. The massage arms are what drive the functions of your massage chair, and they’re probably the most important part of the massage. Plastic or flimsy metal in cheaper Chinese chairs can bend or even snap over time. In addition, flimsy metal arms that bend might not even be covered the warranty, if you have one. Believe it or not, we’ve heard of companies denying these claims, saying that the arm is just bent, not broken, thus not under warranty! In some cases, damage like this occurs in as little as 1 month!

2. No Service Technicians – Most of the cheap Chinese manufacturers don’t have service technicians in the US, which makes repair almost impossible. They often can’t even get parts for their own chairs!

Things To Ask Before You Buy

Origins of Chair - Before you buy any massage chair, call and ask the seller where the chair is made, and try to get the phone number of the manufacturer. Make sure you find out how long the company itself has been in business. Web sites can be made in a day! So don’t be fooled, find out how long the have been in the massage chair business.

Service Specifics - Also, if the chair carries a warranty, make sure to get a copy of the warranty IN WRITING! If they won’t provide this, do not buy their product. If you really want to be sure, call and pretend you’re a customer with a broken chair. See how they handle your claim. More than likely they’ll tell you, “we are the importer of the chair, and we will fix it”. An answer like this should raise a red flag: Ask “who are you?” “How are you going to get parts for brand X?” “Who would fix my chair, and can I talk with that person?” “Do you do any of your own R&D?” It's important to have answers for all of these things before you waste your hard earned money on an unreliable chair.

If you follow these tips you will be able to spot the Cheapo brands when you see them. They will promise the world and deliver far less. Don't get hustled, do your research and you will love your new massage chair!

If you have any questions about this article or any massage chair on the market, let one of our experts help you make the right decision!

EliteMassageChairs.com
(800) 328-1065

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